Contact information

At Taniax, we believe that comfort shouldn't be limited by borders. From our studio in North Hollywood, California, we are proud to deliver premium lounge chairs and relaxation solutions to our customers in Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference (16 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, assembly instructions, or return inquiries: 📧 support@taniax.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 380-263-8789 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 7740 Laurel Canyon Blvd Apt 19 N Hollywood, CA 91605 United States

Customer Service Hours

Our team is based in California, USA (Pacific Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PT)
  • Time Zone Guide:
    • We are 16 hours behind Singapore.
    • How it works: When it is 1:00 PM on Tuesday in Singapore, it is 9:00 PM on Monday here. We typically answer emails while you sleep, so check your inbox first thing in the morning!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • My chair arrived with a damaged part/scratch, should I return it? Please do not return large furniture immediately. International return shipping is expensive and difficult. Instead, verify the damage, take photos of the defect and the box, and email them to support@taniax.shop. We can often send a replacement part (e.g., a new leg or cushion) or offer a partial refund, which is much faster for you.
  • Is assembly required? Yes, most of our lounge chairs require minimal assembly to ensure they fit safely in shipping boxes. Tools and instructions are included. If you are stuck, email us for a digital guide!
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship large items internationally from the USA, delivery typically takes 7 to 13 business days. Large furniture may sometimes require an extra 1-2 days for customs clearance compared to small parcels.